Lexi – Support

Lexi is made by one person, and every message is read by that person. If something is broken, confusing, or missing, write to saretocan@gmail.com and you will normally get an answer within one business day.

Common questions

How does Lexi decide what I review?

Everything you keep comes back on a spaced schedule — after 1, 3, 5, 7, 14, 30 and 90 days. You never have to decide what to study or when; Lexi brings the right pieces to Today.

What can I bring into Lexi?

Text you paste, photos of pages, PDFs, audio files, or a link. Lexi reads it, pulls out the words, structures and sentences worth keeping, and adds them to your own material.

I am not getting reminders.

Open Settings in the app and check that reminders are on and that a reminder hour is set. On iPhone, also check Settings → Notifications → Lexi and make sure notifications and sound are allowed. There is a “Send a test reminder” button in the app to confirm it works.

My recording was not transcribed.

Speaking and shadowing need microphone access and a working connection. Check Settings → Privacy & Security → Microphone → Lexi, then try a short recording in a quiet room.

How do I delete my data?

You can delete any single item inside the app, or remove your whole account and all of its data at Delete your account.

Where is my subscription managed?

If you subscribed on this device, manage or cancel it in your device’s account settings under Subscriptions. Cancelling stops future renewals; your material stays until you delete it.

Contact

Saeed Rezaeitoroghi · Ontario, Canada · saretocan@gmail.com
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